Shipping policy
Thank you for shopping with SHAUN WILSON. We specialize in premium household and commercial tableware products for global consumers. Our core service promise is to accurately process every tableware order, adopt professional shockproof packaging to protect fragile utensils, and ensure safe and timely delivery for all purchases.
1. Order Processing Time
All confirmed tableware orders will go through strict quality inspection, fragile goods packaging and systematic processing within 1-3 business days after order confirmation, excluding weekends and public holidays. During peak shopping seasons and promotional events with massive order inflows, standard processing schedules may be extended. Customers will receive timely notifications if any notable shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees for all tableware orders are automatically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistics costs for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are reference estimates only. Actual parcel arrival times may fluctuate due to courier service delays, customs clearance progress, extreme weather conditions, cross-border logistical restrictions and local holiday arrangements of destination regions.
3. Shipment Confirmation and Order Tracking
Once your tableware order is fully packaged and dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking information.
Real-time tracking status and logistics update data will generally be activated and available for customer self-inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system synchronization.
4. Address Disclaimer and Parcel Exception Handling
Customers are required to carefully verify and confirm the accuracy and completeness of their shipping address during checkout to prevent misdelivery, parcel returns or transit loss. SHAUN WILSON assumes no liability for delivery failures caused by incorrect or incomplete address information provided by customers. Any packages returned due to address errors will incur additional reshipping fees borne solely by the buyer.
If your tableware parcel is lost during international transit, please contact our support team within 7 days of your expected delivery date to initiate a logistics investigation. For orders arriving with chipped, cracked or damaged tableware items due to transit collisions, please submit a support request within 48 hours of delivery with clear photos of damaged products and original packaging. Our team will assess the issue and provide efficient solutions.
5. Tableware Care and Usage Disclaimer
Every tableware product is equipped with professional care and maintenance guidelines for daily cleaning and storage. All dining utensils must be used and maintained in accordance with official instructions. SHAUN WILSON is not responsible for product breakage, corrosion, surface wear or damage caused by improper cleaning methods, high-temperature disinfection, private modification or user misuse.
6. International Shipping and Customs Notice
Cross-border shipments of tableware products may be subject to import duties, customs taxes and additional clearance fees in accordance with local regulatory policies of destination countries. All such supplementary charges are the sole responsibility of customers and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please reach out to our dedicated customer support team via the official details below:
Trade Name: SHAUN WILSON
Phone number: 447925038164
Email: contact@shaunplate.shop
Physical address: Westfield Cottage, Smailholm, Kelso, TD5 7PN, United Kingdom
